Did You Know?
The common poorwill, Phalaenoptilus nuttallii, is a bird found throughout Western North America and is most notable for its winter time habits—it is the only bird species known to engage in anything like hibernation and will spend almost the entire winter in a state of torpor hidden away in rocky nests.
Today's Tech Term
ACD
An ACD (short for Automatic Call Distributor) is a computerized phone system that is able to handle (and sometimes prioritize) incoming phone calls, manage them via the options chosen from voice menus, and connect the calls to the appropriate staff members (or distribute them equally to staff members).
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